The YMCA of Norwalk

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Code of Conduct

At the YMCA of Norwalk, we expect staff, members, volunteers and guests to behave in accordance with our mission and values at all times, respecting the rights and dignity of others. Adherence to the YMCA Code of Conduct is essential. Privileges can be revoked or suspended in instances when members do not display these characteristics, without refund of dues.

Membership Policy

Membership cards must be presented each time you enter the facility.
Replacement cards cost $5.00.
Memberships are non-transferable to another person.
Membership cards cannot be used by anyone other than the person named on the card.
Membership cards must be carried at all times and scanned at the front desk upon entering.
Members must pay $5 for all replaced cards.
Membership renewals are due the same date every year.
Cancellation of membership must be in writing 30 days prior to draft
Program fees are payable upon registration. Available spaces may not be held.
The YMCA of Norwalk reserves the right to take pictures/video of its participants for brochures/publications and marketing purposes, if you would prefer not to be photographed, please stop by the front desk and let us know in writing.
Video cameras and cameras are prohibited unless permission is granted from YMCA staff.
The YMCA of Norwalk has personal trainers on staff. Use of other personal trainers is strictly prohibited within the YMCA of Norwalk.
The YMCA of Norwalk is not responsible for your valuables. The YMCA suggests that you do not bring valuables into the building. You also have the option to leave your wallet & key with the Member Service Representatives at the front desk.

Make Up Policy
Except for Group Fitness, classes cancelled by the YMCA will be rescheduled for make-up within the current session or as space and instructors are available.

Cancellations
A minimum number of participants are required for most programs. If the minimum number is not met, the class may be cancelled. Those enrolled will be notified and refunds or credits will be issued.

Refunds of Credits of Program Fees
Program fee refunds or credits will only be approved in the following instances:

YMCA cancels a program - Full refund.
Participant who withdraws from a program and completes the refund request form prior to the start of the 2nd class will receive a full refund. (Refunds in this category will incur a nonrefundable $10 processing fee.)
The participant is unable to participate for medical reasons as documented by a medical professional - Prorated Refund.
Reciprocity
The YMCA of Norwalk recognizes other YMCA facilities as part of our family like any other YMCA. With your YMCA of Norwalk membership you can visit participating YMCA's at no charge. Please ask the front desk for details.

AWAY Program
Members of the YMCA of Norwalk may visit other YMCA's participating in the AWAY program. Each YMCA sets its own policy, but most honor out of state YMCA membership guests and in-state for a reduced fee.

Guest Policy
The main purpose of a guest pass is to allow a member to bring a business associate, neighbor, or friend for an occasional visit for a nominal fee. A guest pass is not intended to permit frequent daily use by the same person.

Guest Policy Guidelines

A YMCA member must accompany his/her guest at all times.
An individual may only be a guest three times per year.
Subsequent visits by the same guest will be charged.
Members receive guest passes; 3 passes with Adult membership, 5 passes for family memberships.
Scholarship Assistance
The YMCA of Norwalk believes no one should be denied access to programs based on the inability to pay. To apply for assistance, please pick up an application at the front desk.

YMCA of Norwalk • 370 West Avenue • Norwalk, CT 06850 • (203) 866-4425